Refund Policy

Cancellation/Refund Policy/Replacement

We sell various products and we take the quality of them very seriously. You may request a replacement, a store credit or a full refund on the purchase price on products that have been delivered to you damaged, defective or if it is the wrong item. If there is a problem with any product that you have received from us, you must notify us within 48 hours of delivery so that we can assess the circumstances of your order.

We do not consider a change of mind as a reasonable request for a refund. However under special circumstances we could offer a replacement or store credit. If there are any costs incurred with replacing an item, this may be charged at the customer's expense.

On orders that are eligible for a refund, replacement or store credit, the customer is required to return the product, unopened, unused and may be required to pay for the return shipping. We do not issue refunds on items that have been opened and used, except if they have been delivered damaged or defective.

We do not issue refunds or store credits on items whilst they are in transit, within the mail system. Under special circumstances we may replace items that are deemed lost or delayed longer than 21 days. Please contact us if you believe your items have been lost or delayed so that we can assist you further. In the event where the original item is delivered, and a replacement has been sent and delivered, we request that the customer purchase the replacement item or return it to one of our offices.

If you have any questions it is always recommended that you reach out to our customer service team at support@genesispurebotanicals.com.au.

As a policy, Williams Heritage LTD reserves the right to refuse a request for a refund, replacement or store credit for any international shipments that are lost or taken by customs. Having said that, it is at our discretion to be as generous as possible in every situation where your items are misplaced or lost in the mail system. If you do not receive your items, please contact our office by emailing support@genesispurebotanicals.com and we will assist you.

Disputes

Any claims and disputes can solved by contacting our customer service team at our head office in Ireland. Please send your letter of claim or dispute to: Williams Heritage LTD, 77 Camden Street Lower, St Kevin's, Dublin, D02 XE80, Ireland.

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