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Upon placing an order, we process them in the order they are received. Our goal is to ship all orders within 1-2 business days. Business days are Monday to Friday 9am-5pm (excluding holiday periods). This includes any shipments. This policy may be delayed during peak shopping times and may delay your order 1-4 business days from being shipped. If the order is on back order there will be a delay in your purchase, and you will be contacted by a customer service representative if your item becomes no longer available and an immediate refund will be given.
Shipping is free in the USA on any order over $99.00. Otherwise customers have the option of $8 standard (4-7 days), $12 priority (2-3 days), $30 express (1-2 days).
International Shipping is a standard cost of $28USD per order. Please allow 7-21 business days or working days for all international deliveries (excluding holiday periods).
All orders are shipped with tracking information that will be emailed directly to you once the order has been processed. For large orders, insurance and a signature will be required to deliver the item(s).
Williams Heritage LTD cannot be held responsible for any import/excise or duties to be paid by you if this is shipping to a country other than the USA. Williams Heritage LTD is not responsible and will not issue refunds for any international shipments that are lost or taken by customs.
Any claims and disputes can solved by contacting our customer service team at our head office in Ireland. Please send your letter of claim or dispute to: Williams Heritage LTD, 77 Camden Street Lower, St Kevin's, Dublin, D02 XE80, Ireland.